Technical Account Manager - future opportunities

remote
Remote, Remote, Canada or US .
full-time . June 7, 2023

Description

About StrataPrime

StrataPrime is a Google Cloud Premier Partner. We specialize in helping customers in all industry segments transform their workplace using secure Enterprise solutions built by Google. We are specialists and thought leaders in how employees use collaboration and productivity tools to get things done. We understand how employees drive value creation for their organizations. StrataPrime has unparalleled expertise and experience in deploying Google Workspace, Chrome Enterprise, Google Voice, and GCP. We further specialize in how to secure company data to prevent security events and data loss from within or outside the organization.

All StrataPrime employees have achieved the highest level of Google certification and accreditation within their area of specialty. To learn more about StrataPrime, please visit our website or LinkedIn.

Job Brief

As a member of the StrataPrime sales team, you inspire leading companies to work smarter with Google tools like Google Workspace, Voice, and Chrome. You advocate the innovative power of Google products to make organizations more productive, collaborative, and mobile. You will always do the right thing for the customer, and provide them with the best solutions for innovation. Using your passion for Google products, you help spread the magic of Google to organizations located in North

America.

As a Technical Account Manager, you will be responsible for maintenance and expansion of Workspace, Chrome Enterprise, and Voice (collectively, “Workspace”) business growth across North America with both new and existing customers. In this role, you'll help create and execute the strategy and provide unique insights on applying Google productivity solutions to enterprises. Leveraging a methodology and communication skills, you will build an excellent pipeline and work with peers to build out the customer solution and establish partnerships. You will strategize with internal Googlers to increase account and territory business growth. You will work directly with customers, coordinate internal resources, and construct successful strategies at account and territory level.

This is a remote-first role, and any candidate who is legally entitled to work in Canada or the US without sponsorship is welcome to apply.

While we are not actively recruiting for this role, if this sounds like you, please apply! We'd love to chat.

What you will be doing

Manage and motivate a team of sales representatives and provide coaching and mentorship to help them achieve their goals. Assist with onboarding of new team members where required.
Monitor and drive toward sales targets. Present sales reports and forecasts to senior management on a regular basis.
Analyze sales data and market trends to identify opportunities for growth and make recommendations for product and marketing initiatives.
Build and maintain executive relationships with customers, guide long-term strategic direction, and act as a trusted advisor. Be responsive, thorough, helpful and creative to help customers and keep sales momentum
Work with customer program owners and key leaders to bring solutions on the Google Cloud Platform. Provide consulting services, thought leadership, and expertise on customer engagements to drive decisions and execution.
Complete daily sales meetings and provide constant feedback for continued business and personal growth
Collaborate with the Chief Revenue Officer on sales strategy, resourcing plans, scaling and customer / Google satisfaction levels and execute effective sales campaigns
Deliver against assigned business and growth goals while prioritizing an outstanding customer experience for customers and prospects. Increase the level of referenceability of accounts in the market
Maintain and grow current customer accounts by enabling the sales team to focus on both developing new opportunities and cross-selling services via the account management
Train, monitor and ensure quality documentation of sales leads, meetings, deal updates, deal registrations, customer proposals, and sales orders
Coordinate with Architectural and Service Delivery teams to ensure sufficient resources are available to optimize customer satisfaction throughout the lifecycle, and all resources are cross-trained to a high standard
Maintain and foster a strong relationship with the Architectural and Service Delivery teams to align company culture, coordination, trust and responsiveness.
Continue to develop relationships with the strategic partners and vendors such as the Google Chrome team and distribution partners, ensuring vendor accreditations and resale mechanisms are in place.

What we are looking for

Minimum of 5 years of SaaS sales and sales management experience, with at least 3 years in a sales leadership role.
Experience managing customer and prospect accounts with sales cycles, and reaching and exceeding goals with a focus on software or technology products
Expertise in sales coaching, setting sales targets, leading and managing resources to achieve goals for a team of at least 4+ sales representatives/direct reports
Excellent communication, negotiation, and relationship-building skills
Proven experience in leading a sales team to successfully setting and achieving quotas
Experience with creation of sales incentive/commission/quota plans in software sales
Financial and business acumen, understanding of profit/loss and budget management
Self-starter who is dependable and can act quickly and accurately on multiple priorities
Strong analytical skills and experience using data to drive sales strategy.
Prepare account level and sales team reporting including price and margin analysis, close rates against targets, etc
Strategic sales mindset to lead the development of the sales function and drive business growth
Experience with CRM sales tools

Values

Act fairly, ethically and openly in all you do
Focus on positive outcomes for our customers and partners, and always do what is right for them
Display emotional intelligence, integrity and empathy when dealing with partners, colleagues and customers

Our Workplace

StrataPrime is a virtual company and all of our employees work either from a home office or on site at a client location. Our virtual organizational model is a key differentiator for StrataPrime allowing for employees to have unmatched work/life balance. As a result of our modern virtual organization, the successful candidate must have a proven ability to work independently under minimal supervision.

Other

For consideration for this position, the candidate must have:

Valid driver's license and a reliable vehicle
A smartphone (iOS or Android)
Legal ability to work in Canada
Valid and required travel documents to travel anywhere in North America (Canada, and USA).

Strataprime is an equal-opportunity employer and we are dedicated to fostering an inclusive and barrier-free work environment for all employees and candidates. We encourage all qualified candidates to apply and if accommodation is required during any stage of the recruitment process, please contact any member of the Management or Human Resources team. We thank all applicants for their interest; however, only those selected for interviews will be contacted.

Know someone who would be a perfect fit? Let them know!